Refund and Returns Policy

1. Scope of This Policy

This Refund and Returns Policy applies to products purchased directly through byintek.in, subject to the applicable terms of the specific product, order and applicable law.

Different terms may apply to products purchased through authorised third-party marketplaces, dealers, distributors or resellers. In such cases, the return or refund process may be governed by the applicable seller or marketplace policy, in addition to any applicable BYINTEK warranty or service terms.

2. When Can You Request a Return?

A return, replacement or refund request may be considered in circumstances including:

• The product received is damaged during delivery.
• The product received is incorrect or different from the product ordered.
• The product has a verified manufacturing defect.
• The product is materially different from the description or specifications represented on the website.
• Another circumstance where a return, replacement or refund is required under applicable law.

All requests are subject to verification and the applicable product, order and warranty terms.

3. Reporting Damaged or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible after delivery.

To help us investigate the issue quickly, we may request:

• Order number or invoice details
• Product name and model
• Photographs of the product and packaging
• Photographs of any visible damage
• A short video demonstrating the issue, where appropriate
• A description of the problem
• Any other information reasonably required to assess the request

4. Product Condition for Returns

Where a return is approved, the product should generally be returned in the condition in which it was received, together with the original packaging and included accessories, manuals, cables, remotes and other components.

Where reasonably possible, please retain the original packaging until you are certain that you will keep the product.

A return may be refused or adjusted where damage, missing components or other issues are caused by misuse, unauthorised modification, improper handling or failure to follow the product’s operating instructions, subject to applicable law.

5. Non-Returnable Circumstances

Unless otherwise required by applicable law, a return may not be accepted where:

• The product has been damaged through misuse, negligence or accidental damage after delivery.
• The product has been modified, dismantled or repaired by an unauthorised person.
• The product has been damaged because of improper voltage, electrical conditions or installation.
• The product has been exposed to liquid or other conditions outside its intended use.
• Accessories or components have been lost or damaged after delivery.
• The return request is based solely on a change of mind where no return right applies under the applicable terms or law.

6. Warranty and Product Defects

Some product issues may be handled under the applicable BYINTEK warranty rather than through a standard return.

Warranty coverage may apply to eligible manufacturing defects or hardware faults arising during the applicable warranty period under normal intended use. Warranty coverage generally does not extend to misuse, accidental damage, unauthorised repair, liquid damage, improper voltage, cosmetic wear or other excluded circumstances.

Where an issue is determined to be covered by warranty, we may provide an appropriate resolution such as repair, replacement or another remedy depending on the product, nature of the issue and service availability.

7. Return Inspection

Once a returned product is received, it may be inspected to determine whether the reported issue and the return conditions are satisfied.

Inspection may include checking the product, serial number, accessories, packaging and reported fault.

A return or refund will be processed only after the applicable verification has been completed.

8. Refunds

Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase, subject to the applicable payment method and applicable law.

The time taken for the refunded amount to appear in your account may depend on the payment gateway, bank or financial institution involved.

9. Return Shipping Costs

Where the issue is caused by us

Where a return is approved because the product was damaged before delivery, incorrectly supplied or otherwise requires return due to an issue attributable to us, we will provide appropriate instructions regarding return shipping and, where applicable, bear the reasonable return shipping cost.

Where the issue is caused by the customer

Where a return is approved for a customer-related reason, including circumstances where applicable return shipping is the customer’s responsibility, the customer may be responsible for the applicable return shipping cost.

Any applicable return-shipping requirement will be communicated before the return is processed.

10. Replacement or Exchange

Depending on product availability and the nature of the issue, an approved claim may be resolved through replacement or exchange instead of a refund.

Replacement products may be the same model or, where appropriate and agreed, an equivalent product or alternative resolution.

If the requested product is unavailable, we may provide another appropriate remedy in accordance with applicable law and the circumstances of the order.

11. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has been dispatched or otherwise processed for fulfilment.

Where cancellation is accepted, any applicable refund will be processed according to the payment method and applicable law.

We will not impose cancellation charges contrary to applicable consumer protection requirements.

12. Refund Processing Time

Approved refunds will be initiated within a reasonable period and in accordance with applicable law and the requirements applicable to the relevant payment method.

Once initiated, the time required for the refund to reach the customer’s account may vary depending on the bank, card issuer, payment gateway or other payment service provider.

13. Products Purchased Through Third Parties

If you purchased a BYINTEK product from an authorised marketplace, dealer, distributor or reseller rather than directly from byintek.in, please contact the seller from whom you purchased the product for the applicable return or refund process.

BYINTEK may separately provide applicable warranty or technical support according to the product’s warranty terms.

14. B2B and Commercial Orders

Orders placed by businesses, distributors, resellers, institutions or other commercial customers may be subject to separate commercial terms, quotations, purchase orders, agreements and warranty conditions.

Where a separate written agreement applies, the terms of that agreement will govern to the extent permitted by applicable law.

15. Fraudulent or Abusive Return Requests

We reserve the right to investigate return and refund requests and take appropriate action where we reasonably believe that a request involves fraud, abuse, deliberate damage, false information or misuse of the return process, subject to applicable law.

16. Your Statutory Rights

Nothing in this Policy is intended to limit or exclude any rights or remedies that cannot lawfully be excluded under applicable consumer protection or other laws.

If applicable law provides a consumer with a right to a remedy, replacement, repair, refund or other relief, those statutory rights will continue to apply.

17. How to Start a Return or Refund Request

To request a return, replacement or refund, please contact our support team with:

• Your full name
• Order number or invoice number
• Product name and model
• Date of purchase
• Description of the issue
• Photographs or videos, where relevant
• Your preferred contact details

Our team will review the request and provide the next steps where the request is eligible for further processing.

19. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our products, services, business practices or applicable laws.

Any changes will be published on this page and the “Last Updated” date will be updated accordingly.